FAQs
Straight answers to the questions most agencies avoid.
Who actually manages my account? +
We are a senior-only unit. Every specialist has extensive commercial experience managing complex e-commerce accounts. We don't let juniors 'practice' on your budget.
You get direct access to the people building and optimising your campaigns, not a 'Client Success Manager' whose job is just to keep you happy.
Do you tie us into long contracts? +
No. We operate on a rolling 30-day basis. We believe that if we aren't making you money, we shouldn't be taking your money.
How do you report results? +
We build you a Live Data Dashboard (Looker Studio) that tracks Return and Revenue 24/7. We report on the numbers that actually affect your bottom line. We regularly discuss results with clients over the phone, video call, email & in-person.
What is your minimum ad spend? +
Typically, we work best with brands spending £1k - £70k per month. Below £1k, the data accumulates slowly and lengthens the process to make statistically significant decisions. If you are under this threshold, we can usually offer our RTN incubator rate to help you scale profitably.
Do you guarantee results? +
Anyone who guarantees ROAS is lying to you. What we do guarantee is the process: We will minimise wasted spend, help implement accurate tracking, and maximise the efficiency of every pound. We guarantee we will care about your profit as much as you do.
Is the audit really free? +
Yes, and it isn't a sales pitch.
Most agency audits are automated PDF generators designed to scare you into buying. Ours is a manual, forensic check of your account conducted by a Senior PPC Specialist. We point out the wasted spend and 'zombie traffic'. If you take the insights and implement them yourself, that's fine by us.
How does communication work? +
We don't use support tickets and we don't hide behind a 'Client Success Team'. You have direct access to the specialist managing your money via Phone or Email. We are proactive with our communication as that is the basis for a successful long-term relationship.
Do you do SEO or Web Design? +
No, because we believe you cannot be a specialist at everything. We focus exclusively on 'Paid' Search & Social. However, we have a group of vetted partners for SEO, CRO, and Development that we trust with our own money. Just ask if you need help in these areas. If you currently supply these services and want to explore partnerships, enquire about our Run The Numbers® Growth Network.
Can I see verified results? +
Absolutely. We list detailed case studies further up this page. For impartial verification, you can check our reviews on Trustpilot, Reviews.io, and Google. If that isn't enough, we are happy to put you in touch with a current client.
Who is a good fit for RTN? +
We work best with independent retailers who have a proven product. We excel at getting results for UK-based e-commerce SME's. And those who know that 'winning' in paid search isn't about chasing the shiny thing - but nailing the foundations, deeply understanding the customer & the business context.